10 Factors Small Businesses Should Consider For Technology Evaluation


factors for technology evaluation

In today’s fast-paced world, emerging technology plays an important role in the success of any business – big or small.

With emerging technologies transforming the business landscape, it can be challenging to navigate through the maze of options and find the right IT solutions that meet your business needs. This is where Wingman Solutions comes in!

As an IT company, we believe in making technology simple for small to medium-sized businesses because we understand the challenges small companies face when selecting the appropriate technology solution for their business.

Implementing new technologies is essential to make or break a small business.

It is crucial to keep up with the trends and changes in the market, so in this blog, we’ll explore the top 10 factors that small businesses should consider for technology evolution.

By keeping these ten factors in mind, you can make informed decisions to help your business thrive and succeed for years to come.

So, buckle up and get ready to unlock the secrets of a successful technology evaluation process for your small business!

What Is Technology?

white drone flying over a field
All the tools, techniques, and processes to improve systems are referred to as technology.

Technology refers to the tools, techniques, and processes used to create, develop, and improve products, services, and systems.

Technology has become an integral part of modern-day business operations for small to medium-sized businesses in today’s rapidly evolving business environment.

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It provides a way to enhance productivity, increase efficiency, streamline operations, improve customer experiences, and provide a competitive edge in a rapidly changing business environment.

At Wingman Solutions, we are committed to providing the best IT services for small businesses in Mississauga to leverage the power of emerging technology and help them achieve their company goals.

We provide simple IT solutions that enable our clients to stay ahead of the curve and succeed in today’s highly competitive marketplace.

Why Is New Technology Important For Your Business?

chatbot app
AI-powered tools like chatbots and virtual assistants can help small businesses automate routine tasks.

Emerging technology, such as Artificial Intelligence (AI), has become a game-changer for small businesses.

For example, AI-powered tools like chatbots and virtual assistants can help small businesses automate routine tasks such as customer service, data entry, and appointment scheduling.

This allows small business owners to focus on more important tasks that require their attention.

Technology is constantly evolving, and there is always something new on the horizon that can help small businesses grow and succeed.

Small businesses can leverage emerging technologies from cloud computing to artificial intelligence to streamline operations, improve customer experience, and gain a competitive edge.

Top 10 Factors For Technology Evaluation

legal services
Several factors must be considered when evaluating new technologies.

When evaluating technology for your small business, there are many factors to consider. From cost and compatibility to security and scalability, it’s crucial to thoroughly assess each option before making a decision.

This can be daunting, but evaluation of these factors can help ensure that you select the right tech for your organization’s desires.

Incorporating emerging technology into your small organization can streamline operations, increase productivity, and give you an edge over your competition.

Adoption Cost

Adoption cost is a crucial factor when it comes to evaluating and adopting technology for small to medium-sized businesses.

It is vital to assess the costs and workload required to implement the tech before deciding.

This is because the expected benefits of IT need to compensate for the expenses incurred during the adoption process.

Since most small businesses have limited funding for innovation projects, it is necessary to justify the investment in tech.

This can be done by performing a cost-benefit analysis that compares the expected costs of adoption with the potential benefits it can bring to the organization.

Risk Analysis

In today’s evolving business environment, IT is essential to any organization. However, adopting new technology is not without risks; these risks must be carefully analyzed before making a decision.

The risks associated with new technology extend beyond IT infrastructure. Unanticipated outcomes can also arise, such as legal, health, environmental, or privacy risks.

Therefore, a thorough risk analysis can help mitigate these risks and ensure that the IT is implemented smoothly.


people designing an app
Even if a technology has significant disruptive potential, people will not adopt it if it is difficult to use.

Even if a technology has significant disruptive potential, it won’t be adopted if it’s difficult for people to use.

To ensure usability, an organization needs to understand user needs and design tech that meets those needs.

However, usability is subjective and can be affected by skill level. To get diverse perspectives, it’s essential to involve participants in ideation campaigns on how a particular technology can be used.

These campaigns can help companies identify potential pain points and address them to create user-friendly tech.

To evaluate the usability of tech, it’s essential to consider parameters such as its interface’s simplicity, its features’ intuitiveness, and the availability of resources to train users.

This evaluation should be an ongoing process, with the organization actively seeking feedback and making improvements to ensure the best user experience.


Interoperability refers to the ability of different technologies to work seamlessly together. It is a critical factor in tech evolution, as adopting new technologies should always enhance a company’s competitive advantage.

A company’s ability to operate in a connected world depends on interoperability. The level of interoperability amid existing technologies and growing trends is essential for a company’s growth and sustainability.

A product’s lifespan is expected to synchronize with other products that may not have entered the market yet.

To stay ahead of tech, trends, and startup developments, it’s crucial to scout and understand the level of interoperability between existing technologies and growing trends.


Capabilities are one of the most crucial aspects to consider when evaluating your company’s tech. Before investing, assessing what IT can do for your organization is essential.

Will it unlock new capabilities and help you deliver products and services more efficiently? Or will its potential benefit be minimal?

To evaluate capabilities, it’s important to think through the potential benefits with your team. This involves rating technologies based on relevant criteria such as business potential, application scope, and potential impact.

By doing this, you can assess which technologies have the most potential to add value to your business and which may not be worth the investment.

Integration Into Existing IT Systems

a set of cables interconnected
The technology to implement must integrate well with existing systems.

Integrating new technology into existing IT systems can be daunting for many businesses. The success of adopting the latest tech depends on how seamlessly it can be integrated into the company’s existing systems.

Businesses should consider the long-term impact of the integration process. Will the new technology require ongoing maintenance and support, and can the organization handle these requirements?

An effective way to ensure successful tech implementation is to have help desk support from a team of professionals like Wingman Solutions.

Legal Compliance For Technology Adoption

Legal compliance should be a top consideration for any business when evaluating new tech as it can bring legal implications that may result in a delay in innovation or, worse, legal consequences for the organization.

It is crucial in heavily regulated industries, such as healthcare, finance, and transportation. For instance, a healthcare organization may be interested in adopting a new technology that collects and shares patient data.

In this case, the firm must ensure that they comply with laws such as PIPEDA, which regulate the privacy and security of patient data.

Therefore, it is vital to understand the regulatory and compliance requirements associated with implementing the tech.

Security And Privacy

Although consumers benefit significantly from increased connection and simple access to digital services, they also pose serious privacy and advanced security risks.

Therefore, companies must take security and privacy seriously in IT adoption.

It is not just about protecting a company’s financial and reputational interests but also about maintaining the trust of customers who rely on these digital services.


When evaluating new technologies, it’s important to consider their potential application. This means analyzing whether the tech can expand or shrink the ecosystem and how it can interconnect with other operations.

For example, leading companies offer services that are interrelated to their own and those of complementary companies.

You can better understand the application’s scope by analyzing existing pilot projects or proof of concepts that leverage the tech.

Social Impact

When evaluating new technologies, it’s important to consider their potential social impact. Emerging technologies have the potential to affect society and even human behaviour.

As a result, it’s crucial to consider how people might react to the emerging technology and whether it might be met with push-back.

Consumers might reject a new technology if they perceive it is threatening their privacy or autonomy.

So, companies must ensure that they are not creating a product or service that the market will reject due to ethical or cultural concerns.

By taking the time to assess the social impact of new tech, companies can minimize the risks and create products and services that are both successful and ethical.

The Technology Lifecycle

The Technology Life Cycle refers to how technology and its associated processes can impact a business’s entire product life cycle.

It’s a framework that breaks down the life cycle of a product into four distinct phases: research and development, growth, maturity, and decline.

The product life cycle, which includes the product’s performance in the market, differs significantly from the technology life cycle.

The technology life cycle, in contrast, is focused on the many stages of technology as it is used to generate products and carry out business operations.

Phases Of The Technology Lifecycle

There are four phases of the technology lifecycle. Each stage of the technology lifecycle is influenced by the technology used from the initial research and development phase to growth, maturity, and eventual decline.

the phases of the technology lifecycle
Phases of the technology lifecycle. Source: Technology Life Cycle

Research And Development Phase

The early stage of developing new technology is often referred to as the “bleeding edge,” as investments in research and development often exceed the income generated by the technology.

This stage is also characterized by high levels of uncertainty and risk, as the chances of the technology failing are relatively high.

To minimize these risks and increase the chances of growth, it’s crucial to gather feedback on the technology from industry experts.

This feedback can help identify areas for improvement and ensure that the technology meets industry standards.

By tweaking the technology to address these issues and incorporate innovative and novel features, it can gain a competitive edge and be well-positioned for future success.

Ascent Phase

As the Technology Life Cycle progresses, the technology enters what’s known as the ascent phase.

This phase is also commonly referred to as the leading edge because the company begins to recover the costs and expenses incurred during the research and development phase.

At the same time, the technology itself starts to gain traction and move beyond the initial stage of development, becoming more widely accepted in the market.

During this phase, the company is focused on generating hype and promoting the innovation and novelty of the technology to capture the attention of potential customers and investors alike.

Maturity Phase

As technology evolves and product offerings mature, the market reaches a saturation point, and that’s when the maturity stage sets in.

While the gains are still high and stable, competitors have caught up with the technology developed, and revenues have begun to slow down.

The new technologies developed become just another commodity in the market. It is essential to make incremental and innovative technological changes to stay relevant.

By constantly upgrading tech, businesses can remain relevant and meet the needs of their customers.

Decline phase

At some point, the decline phase is bound to hit, and the company’s product sales will start to decrease with the emergence of technology.

It is crucial to understand that technology is constantly evolving, and businesses must stay up-to-date to stay relevant in the market.

There may come a time when further developments in a particular technology may not yield any profits, making it necessary to move on to newer projects.

At this stage, companies must identify emerging technology opportunities aligned with their objectives and allocate resources accordingly to gain a competitive edge.

Maximizing The Potential Of Your Business Through Effective Technology Evaluation With Wingman Solutions

Effective tech evaluation is critical for small businesses looking to maximize their potential and remain competitive in today’s digital landscape.

By carefully considering factors, small businesses can make informed decisions about the technologies they adopt and how they integrate them into their existing operations.

Partnering with an experienced IT company can be invaluable in this process, providing small businesses with the knowledge, tools, and expertise they need to evaluate and implement the right technologies for their unique needs.

Wingman Solutions is committed to helping small businesses thrive by providing comprehensive IT for the evaluation process, including needs assessment, vendor evaluation, and project management.

By leveraging our expertise and industry insights, small to medium-sized businesses can confidently navigate the complex world of IT, identifying and implementing the right solutions to drive growth and success.

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