Unified Communications is essential for business owners looking to streamline their businesses and increase employee productivity in the long term.
Providing high-quality communication channels is essential for any company. After all, it promotes collaboration within the organization. But what exactly is Unified Communications?
Keep reading to discover the main concepts of Unified Communications and how you can use it to help your business be more productive.
What is Unified Communications?
Unified Communications is an all-in-one platform that unifies phone, video, screen sharing, chat, and file management into a single space. It’s a ready-to-use system that allows for seamless communication in numerous ways.
The system operates in the cloud, making it easily accessible to all team members with access to the internet.
But why should anyone consider switching to Unified Communications?
Here is a list of 4 key features of Unified Communications to help you better understand how it can help you scale your business.
The 4 Features
1. Mobility
With Unified Communications, users are able to remain connected just as if they are in the office regardless of location as long as they have an internet connection. It doesn’t matter whether they’re working from home, vacationing on a remote island, or sitting in the office. They’ll still be able to chat, receive calls, and more.
2. Unified Messaging
This allows users to handle different message types using a single tool. They can easily switch communication modes, depending on their needs.
3. Conferencing
Whenever you need conferencing tools, you’ll have them in the palm of your hand. You can connect with clients and others from outside your organization via video or audio from different locations.
4. Presence
This feature lets other users know each other’s status. That means you’ll be able to see when someone is online (Active), busy (Do Not Disturb), or away (Out of the Office).
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Top 6 Benefits of Implementing Unified Communications
1. Higher Team Productivity
It’s important for a business owner to boost their team’s workflow and eliminate bottlenecks. Because once they get to do so, productivity will drastically improve. This can be done thanks to Unified Communications. This type of communication makes it easier for team members to save time on various tasks, including:
· Faster file sharing that gets rid of email threads for teamwork
· Ability to receive calls from any location
· Ability to receive voicemails and faxes directly in the email
· Single-click video meetings for emergencies
Teams with access to such technologies can be more effective and get more tasks done. It also helps get rid of communication challenges.
2. Lower Communication Costs
Legacy phones and on-site communication tools often cost more than your IT budget should allow.
On the other hand, Unified Communication relies on the Internet for all its activities. This approach eliminates the need for server and hardware infrastructure creation, leading to a significant reduction in hardware costs.
Unified Communications also make it simple to add new users. You can simply do so from the dashboard without having to make service calls.
3. Enhanced Customer Service
Whether or not a company is successful greatly depends on the quality of its customer service.
With Unified Communications, your employees can provide great customer service easier. After all, they can respond to client queries regardless of their location. It’s because all chats, incoming calls, and emails are visible from any device.
You can also integrate all your CRM software on the platform for added benefits.
For example, when a person contacts your business, the person in charge can see all the necessary information and notes related to that client. In the end, they can help them solve issues faster.
4. Empowering a Remote Workforce
Thousands of companies have switched to remote work over the past few years. There are plenty of benefits to this approach after all.
However, a constant concern here is ensuring that remote workers have all the tools they need for work.
Thanks to Unified Communications, all communication aspects are included in a single platform. This means that all your remote worker needs is a stable internet connection to get access to your network and all the features, just like the rest of the team.
5. Increasing Organizational Agility
When you increase your team’s productivity, the same follows for the entire organization. Organizational agility reflects the strategic value of Unified Communications. And the results you achieve impact your business as a whole.
To see how this approach benefits your work, you must view Unified Communications from the management side as well.
Communication has a powerful role in management. But when that communication drives productivity, streamlines workflow, and leads to enhanced business outcomes, it’s where you really get to see its value.
6. Enhanced Security
The security aspect is crucial for every business. And Unified Communications enhance the security of a business by integrating all applications into a single platform.
As a result, it becomes straightforward for the IT team to apply specific security policies across all apps. It’s also easier for them to manage security patches and compliance updates since all applications share the same protocols.
Understanding the Power of Unified Communications
Streamlining processes in your small business is crucial to improve overall employee performance. Solutions like UCaaS for small businesses can help your business achieve that.
Switching to a VoIP phone system tailored for small businesses, you can integrate all your communication channels into one platform. This allows you to boost customer experience and increase team efficiency by enabling calls, conferences, emails, faxes, and chats all from one unified space.
To make your job and life easier, our VoIP team is available to discuss how small business phone systems VoIP can work for you. Please reach out to us for a free 10-15 minute consultation.
Article used with permission from The Technology Press.
