IT Procurement Process: A Guide to Strategy and Best Practices


the IT procurement process

The IT procurement process refers to obtaining, managing, and maintaining IT products and services for an organization. Planning, sourcing, negotiating, contracting, and managing IT assets throughout their life cycle are all part of it. By offering them the finest IT solutions within their budget and needs, IT and procurement specialists may assist businesses in achieving their objectives and improving their operational efficiency.

IT procurement is not, however, a simple undertaking. You must carry out market research as well as analysis, assessment, and decision-making. This includes managing vendors, IT providers, and stakeholders are also involved. Numerous difficulties could arise from it, including budget overruns, delays, problems with quality, breaches, and data security.

For this reason, a lot of companies decide to contract with managed IT service providers like Wingman Solutions to handle their IT procurement needs. MSPs are knowledgeable outside parties that handle every step of your IT acquisition process. They provide procurement strategies that include sourcing, negotiating, contracting, and lifecycle management of your IT assets. They can also offer you IT consulting services, on-demand assistance, and continuous monitoring.

We’ll provide you with a rundown of the strategy, best practices, and procurement process in this article. We will also go over the advantages and disadvantages of employing procurement contracts as well as the services and consulting that an IT procurement team can provide. By the end of this article, you will have a better understanding of IT procurement and how to do it right.

Process of IT Procurement


Planning, sourcing, negotiating, contracting, and administering IT products and services are all parts of the IT procurement process. Every phase involved in procurement has specific goals, tasks, and results. Let’s examine each stage in more depth.

Step 1: Make a plan

The first and most crucial stage in the IT procurement process is planning. It entails specifying the business objectives and budget for the IT project, as well as identifying the decision-makers, procurement managers, and pertinent stakeholders.

The planning step helps you to:

Perform full risk analysis of the existing assets and needs of your organization

Determine the scope and specifications of the IT project or solution

Establish the criteria and metrics for evaluating the IT options and vendor evaluation

Prepare the business case and the cost-benefit analysis of the IT investment

Allocate the resources and responsibilities for the IT procurement process

Some tips for the planning step are:

Conduct a thorough IT assessment and audit

Involve the end-users and the IT staff in the planning process

Use a project management tool or software tools to track and manage the IT procurement process

Document and communicate the IT requirements and goals clearly and consistently

Step #2: Sourcing

The sourcing step is the second step of the IT procurement process. It involves researching the technology investments in the market and the potential vendors, comparing the options and the features, and requesting quotes and proposals.

The sourcing step helps you to:

Find the best IT products and services that match your IT requirements and goals

Identify the potential suppliers that have a good reputation and can meet your needs and expectations

Solicit proposals from the selected suppliers through a competitive bidding process

Evaluate the proposals and the value of the IT options and potential vendors

Some tips for the sourcing step are:

Use online platforms and databases to search and compare IT products and services

Use a standardized and transparent process for releasing bids, RFPs, RFQs, or EOIs

Use a scoring system or a matrix to rank and compare the proposals

Consider the total cost of ownership (TCO) and the return on investment (ROI) of the IT options and vendors

Step #3: Negotiating

Customer SLA

Negotiating is the third step of the IT procurement process. It involves evaluating the proposals and the value, negotiating contracts, the price and the terms, and selecting the best vendor and solution.

The negotiating step helps you to:

Get the best deal and terms for the IT product or service

Establish mutually beneficial and long-term vendor relationships

Ensure that the IT product or service meets your IT requirements and goals

Finalize the procurement management process decision and get approval from the stakeholders and decision-makers

Some tips for the negotiating step are:

Conduct a background check and a reference check on the vendor

Use a negotiation strategy and tactics that suit your IT procurement objectives and situation

Be flexible and open-minded, but also firm and assertive

Document and confirm the negotiation outcomes and agreements

Step #4: Contracting

The contracting step is the fourth step of the IT procurement process. It involves a procurement specialist reviewing the contract and the SLA, ensuring compliance and security to negotiate procurement contracts, and finalizing the agreement and the payment.

The contracting step helps you to:

Protect your rights and interests as the buyer of the IT product or service

Define the roles and responsibilities of both parties

Specify the deliverables, timelines, and quality standards of the IT product or service

Set the expectations and the performance indicators of the IT product or service

Some tips for the contracting step are:

Review the contract and the SLA carefully and thoroughly

Seek legal advice and assistance if needed

Ensure that the contract and the SLA are aligned with your IT requirements and goals

Include clauses and provisions for dispute resolution, termination, and renewal

Step #5: Managing

The managing step is the fifth and final step of the IT procurement process. It involves implementing and integrating the solution, monitoring and measuring the performance, the implementation risks, and providing feedback and support.

The managing step helps you to:

Ensure that the IT product or service is delivered and installed properly and smoothly

Verify that the IT product or service is functioning and performing as expected

Evaluate the value and impact of the IT product or service on your organization

Maintain and improve the IT product or service throughout its life cycle

Some tips for the managing step are:

Use change management and a risk management plan to facilitate the IT transition and integration

Apply quality assurance and a quality control plan to ensure the IT quality and performance

Use feedback and a support system to communicate and collaborate with the vendor and the users

Implement an IT asset management and an IT service management plan to manage the IT assets and services

The IT Procurement Strategy: Tips To Maximize Efficiency

The IT procurement strategy is the overall approach and direction for the IT procurement process. It defines the objectives, scope, and priorities of the whole IT procurement team. It also guides the decision-making and the execution of the IT procurement process.

The IT procurement strategy is influenced by many factors, such as:

The business goals and objectives of the organization

The IT needs and challenges of the organization

The IT trends and innovations in the market

The IT budget and resources of the organization

The IT policies and regulations of the organization

The IT procurement strategy helps you to:

Align IT procurement with the business goals and objectives

Optimize IT procurement process and outcomes

Achieve IT procurement efficiency and effectiveness

Enhance IT procurement value and impact

To develop and implement IT procurement strategies, you can use the following framework:

Assess: Analyze the current and future IT needs and challenges of your organization

Plan: Define the IT procurement objectives, scope, and priorities

Execute: Implement the IT procurement process and steps

Monitor: Track and measure the IT procurement progress and performance

Review: Evaluate and improve the IT procurement process and outcomes

Some examples and best practices for IT and hardware procurement strategy are:

Use a strategic sourcing model to optimize the IT sourcing and procurement

Use a cloud computing model to reduce IT costs and increase IT flexibility and scalability

Use a green IT model to minimize IT environmental impact and maximize IT social responsibility

Use a digital transformation model to leverage IT innovation and disruption

Best Practices for IT Procurement

people typing on their computers

The tried-and-true strategies and procedures for the IT procurement process and strategy are known as IT procurement best practices. They can assist you in achieving significant cost savings, avoiding IT procurement problems and errors, and enhancing the performance and quality of IT procurement.

These are a few of the most important IT and procurement best practices, along with some of its advantages:

Invest in technology that supports organizational demands. By doing this, you can make sure that the IT service or product satisfies your goals and requirements and supports your business’s operations.

Establish strategic connections with suppliers and IT providers to take advantage of their knowledge, creativity, and assistance while also developing a relationship based on trust and loyalty.

Mitigate risks by making sure that IT is compliant, secure, and of high quality. By doing this, you can safeguard your data and IT assets and minimize IT errors and breaches.

Investing in assets with an eye toward the future can help you plan for changes and problems in the IT industry by taking into account factors like the life cycle, maintenance, and scalability of the IT product or service.

The following are some resources and examples of IT procurement best practices and strategies:

Procurement policies in Canada

Working with ethical suppliers

IT Procurement Services and Consulting

The outside, expert help and support for the IT procurement strategy and process is provided through IT procurement services and consultancy. They can save you time and money by streamlining and simplifying the IT procurement process.

There are various kinds of consultants and services for IT procurement, including:

Software solutions for IT procurement: These include programs that streamline and automate steps in the process, including contracting, sourcing, planning, negotiating, and managing.

IT procurement consultants: These are the professionals or experts who offer counsel and direction about the strategy and procedures of IT procurement, including assessment, planning, execution, monitoring, and review.

IT procurement companies are businesses or organizations that provide a variety of IT procurement services and solutions, including software tools for procurement, consultants for procurement, outsourcing for procurement, and procurement training.

Some examples and criteria for selecting IT procurement services and consultants are:

When choosing IT procurement services and consultants, you should consider the following factors:

  • The reputation and experience of the IT procurement team or consultant
  • The features and functions of the IT procurement software or solution
  • The cost and value of the IT procurement plan or consultant
  • The compatibility and integration of the IT procurement software or solution with your IT environment and systems
  • The support and maintenance of the IT procurement plan or consultant

Extra advice: Create a policy for IT procurement.


A system of rules and procedures that control how a company purchases and handles its IT resources—hardware, software, and services—is known as an IT procurement policy. An IT procurement policy serves the following purposes: it guarantees that the company fulfills its IT needs and goals, maximizes value for its money, and reduces the risks connected with IT procurement, including contractual, regulatory, and cyber security challenges.

The following elements are usually covered by an IT procurement policy:

The approval procedure for IT purchases, including decision-making authority, the standards by which options are assessed, and the documentation and reporting requirements

The appropriate suppliers and providers of IT goods and services are determined by factors such as excellence, dependability, standing, and adherence to the organization’s policies and guidelines

The authorized hardware and software solutions and setups that work with the IT environment and regulations of the company

The functions and duties of the IT department, the end users, and the IT procurement staff during the procurement process

The best practices and guidelines for purchasing IT, including coordinating IT purchases with organizational requirements, building strategic alliances with suppliers and providers, and incorporating corporate governance, human rights, and environmental concerns into IT procurement

An organization can save costs and risks, improve security and uniformity, manage inventories better, and maximize IT performance with the support of an IT procurement policy.

In summary

IT procurement is an essential and complex procedure for any firm that relies on IT products and services. By offering you the greatest IT solutions for your demands and budget, it can assist you in reaching your goals and increasing your efficiency.

But there are also a lot of risks and challenges associated with IT procurement, like cost overruns, delays, poor quality, security lapses, and noncompliance with regulations. For this reason, you must have an efficient and well-defined IT procurement strategy and procedure. It can assist you in overcoming the challenges and risks associated with purchasing IT and guarantee that your investment in IT will have the greatest possible return.

We have given you a guide on the strategy, best practices, and IT procurement process in this article. We’ve also talked about the advantages and disadvantages of employing IT consulting and procurement services. We hope that this post has improved your understanding of IT procurement and its proper execution.

Do not hesitate to contact us with any inquiries or comments on IT procurement. We would be delighted to speak with you and assist you with any IT acquisition needs. I hope you enjoy your day and thanks for reading!

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